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ORDERS & RETURNS INFORMATION
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Change or cancel an order
If you need to change details of your delivery address, remove items
from your order or cancel it completely, please contact our Customer
Services team for advice on 01289 466101, Monday to Friday or email [email protected] anytime. Please be ready to quote your order number and order date.
If your order has already been despatched or delivered, please see our returns procedure below.
Cancelling your order
If you buy online or by phone, under
Distance Selling Regulations (EU only), your consumer rights entitle you
to cancel your order and obtain a full refund if you request one within 14 days of receipt of your order. This applies to delivery
charges, but not to made to order products.
Need to contact us?
Call 01289 466101 Monday to Thursday 0900 - 1700 and Friday 0900 - 1600, alternatively email [email protected]
Returns procedure
- Call us on 01289 466101 or email [email protected] advising you would like to return your order please quote your order number and details of the reason you would like to return your order.
- Enclose a note with the items giving your details and the reason for return and package securely to avoid any damage in transit using the original packaging if possible.
- If we have made an error we shall arrange a courier to collect the items and return this back to ourselves otherwise you can send the items back using a courier of your choice.
- Please allow 14 working days from the collection date for us to issue your refund.
- Refund will only be paid to the person who originally paid for the order.
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