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ORDERS & RETURNS INFORMATION
Change or cancel an order

If you need to change details of your delivery address, remove items from your order or cancel it completely, please contact our Customer Services team for advice on 0800 028 5588, 7 days a week. Please be ready to quote your order number and order date.
If your order has already been despatched or delivered, please see our returns procedure below.

Cancelling your order

If you buy online or by phone, under Distance Selling Regulations (EU only), your consumer rights entitle you to cancel your order and obtain a full refund if you request one within 7 working days of receipt of your order. This applies to delivery charges, but not to made to order products.


Need to contact us?
Call FREEPHONE 0800 028 5588 ( 7 days )




Returns procedure

  • Call us on freephone 0800 028 5588 to arrange collection
  • Fill out your reasons for return on the back of your delivery note.
  • Enclose the delivery note with the items and package securely using the original packaging if possible.
  • Make sure any original packing labels are removed.
  • Our courier will collect the items at the arranged time and issue a collection receipt.
  • Please allow 15 working days from the collection date for us to issue your refund.
  • Refund will only be paid to the person who originally paid for the order.